Work type: 6 – 12-month contract
Industry: Banking & Financial Services
Work location: Hybrid (remote and in-office) – Applications open to resident Caribbean nationals.
Role Overview:
Our client, a leading financial institution, is seeking an experienced Programme Manager to provide strategic leadership, oversight and governance for complex, enterprise-wide programmes.
The successful candidate will be accountable for coordinating multiple related projects and workstreams, ensuring they remain aligned with the organisation’s strategic priorities and deliver measurable business benefits. The role will oversee programme plans, budgets, resources, risks, dependencies, governance and performance while providing direction to Senior Project Managers and other delivery leads.
Key Responsibilities include:
- Lead the planning, governance and delivery of complex, enterprise-wide programmes comprising multiple related projects and strategic initiatives.
- Translate business strategy into programme roadmaps, delivery plans, milestones and measurable outcomes.
- Provide oversight, direction and support to Senior Project Managers, Project Managers and other programme delivery resources.
- Manage programme budgets, resources, risks, dependencies and performance to ensure successful delivery and value realization.
- Establish and maintain effective programme governance, reporting, decision-making and escalation processes.
- Build strong relationships with Executive Sponsors, Steering Committees and key stakeholders, providing clear recommendations and delivery updates.
- Lead programme-level change management, stakeholder engagement and benefits realisation activities.
- Ensure programme delivery complies with applicable governance, regulatory, risk and operational requirements.
- Drive continuous improvement across programme delivery practices, methodologies and performance standards.
- Oversee the transition of programme outcomes into business-as-usual operations and sustainable ownership.
Education, Qualifications and Experience
- Bachelor’s degree in Business Administration, Project Management, Finance, Information Technology, or a related discipline; Postgraduate qualification in a related field would be an asset.
- Recognised programme or project management certification, such as MSP, PgMP, PMP, PRINCE2 Practitioner or an equivalent designation.
- Formal training or certification in Agile, Scrum, SAFe, Change Management or a related delivery methodology would be advantageous.
- Approximately 10–12 years of progressive experience in project, programme or transformation management.
- At least 5 years of experience leading major programmes, enterprise transformation initiatives or strategically significant cross-functional delivery activities.
- Demonstrated experience managing multiple interdependent projects, substantial programme budgets, delivery teams and senior stakeholder relationships.
- Proven experience providing oversight and direction to Senior Project Managers, Project Managers and multidisciplinary teams.
- Experience within banking, financial services, insurance or another highly regulated industry is strongly preferred.
- Demonstrated success delivering complex technology, business transformation, regulatory, operational-improvement or strategic-change programmes.
- Experience engaging Executive Management, Steering Committees, governance forums and external service providers.
- Proven ability to manage significant programme risks, resource constraints, cross-project dependencies and competing organisational priorities.
Technical Skills Required
- Advanced knowledge of programme and project management frameworks, methodologies and governance practices.
- Strong understanding of programme budgeting, forecasting, business cases and benefits realisation.
- Knowledge of financial services operations, regulatory obligations and enterprise risk management would be highly advantageous.
- Understanding of technology-enabled transformation, systems implementation, process improvement and operational change.
- Familiarity with Agile, Waterfall and Hybrid delivery approaches.
- Knowledge of resource and capacity planning, vendor management and third-party delivery arrangements.
- Proficiency with programme reporting, performance dashboards and platforms such as Microsoft Project, Jira, ServiceNow PPM/ITBM or equivalent tools.
- Working knowledge of organisational change, operational readiness and business transition.
Critical Competencies
- Strategic programme leadership and business acumen
- Executive stakeholder engagement, communication and influence
- Programme governance, risk and compliance management
- Financial, commercial and resource management
- Benefits realisation and outcome measurement
- Transformation and organisational change leadership
- Cross-project dependency and priority management
- Analytical thinking, judgement and decision-making
- Team leadership, coaching and performance management
- Ability to lead through complexity and maintain accountability for results